Thank you for shopping at CodexForest.com. We value your satisfaction and want to ensure that you are completely happy with your purchase. Please read our refund policy carefully.
1. Refund Eligibility 1.1. We offer refunds for products purchased directly through CodeNovia.com under the following conditions: (a) You are dissatisfied with the product and notify us within 30 days of the purchase date. (b) The product is defective or does not perform as described. 1.2. Refunds are not available for the following reasons: (a) Change of mind. (b) Failure to read the product description or compatibility requirements before purchase. (c) Delayed delivery due to reasons beyond our control, such as shipping carrier issues or customs delays. (d) Services provided by CodeNovia.com, including but not limited to consulting services, customization services, and training sessions.
2. How to Request a Refund 2.1. To request a refund, please contact our customer support team at [contact email] within 30 days of your purchase. 2.2. Please provide the following information in your refund request: (a) Order number. (b) Description of the issue or reason for the refund request. (c) Any relevant documentation or evidence supporting your request.
3. Refund Process 3.1. Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. 3.2. If your refund is approved, it will be processed within [number] days, and a credit will automatically be applied to your original method of payment. 3.3. If your refund is rejected, we will provide you with a detailed explanation of the reasons for the rejection.
4. Exceptions 4.1. Certain products or services may have specific refund terms and conditions outlined at the time of purchase. Please refer to the product description or service agreement for details. 4.2. Refunds for downloadable digital products will be granted only if the product is proven to be defective or does not perform as described.
5. Contact Us 5.1. If you have any questions about our refund policy, please contact us at [contact email].
6. Changes to Refund Policy 6.1. We reserve the right to update or change our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
By making a purchase through CodeNovia.com, you acknowledge that you have read, understood, and agree to our refund policy.
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