Codex Forest Software Refund Policy

Last Updated: 21/12/2023

Welcome to Codex Forest! We value your satisfaction and strive to provide excellent software solutions. Please read our Refund Policy carefully to understand your rights and responsibilities when it comes to requesting a refund for our software.

1. Money-Back Guarantee

1.1 Guarantee Period: Codex Forest offers a 30-day money-back guarantee from the date of purchase. If you are not satisfied with our software within this period, you are eligible for a full refund.

2. Eligibility for Refund

2.1 Conditions for Refund: To qualify for a refund, you must meet the following conditions:

Request the refund within the specified guarantee period.

Provide a clear explanation of the issues or reasons for your dissatisfaction.

Demonstrate that you have made reasonable efforts to resolve the issues with our support team.

2.2 Exceptions: Refunds will not be provided in the following circumstances:

The guarantee period has expired.

You have violated our Terms and Conditions.

The issues you are experiencing are due to factors outside our control (e.g., third-party software conflicts, hardware issues, etc.).

3. Refund Process

3.1 Contact Support: To initiate the refund process, contact our support team within the guarantee period. Provide your order details and a detailed explanation of the issues you are facing.

3.2 Evaluation: Our support team will evaluate your request and may request additional information to understand and resolve the issues you are experiencing.

3.3 Refund Approval: If your request meets the eligibility criteria, we will approve the refund and process it within [number] business days.

4. Refund Method

4.1 Payment Method: Refunds will be issued using the same payment method used for the original purchase. If this is not possible, alternative arrangements will be made.

5. Contact Information

5.1 Support: If you have any questions or concerns regarding our Refund Policy, please contact our support team .

6. Changes to Refund Policy

6.1 Policy Updates: Codex Forest reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

Thank you for choosing Codex Forest! We appreciate your trust in our software, and we are committed to providing you with a positive experience.